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Frequently asked questions (FAQs)

1.How do I publish videos online with the free HD FLV Player I have downloaded?

For Standalone Version:

Go to –>HD FLV Player –>XML–>Playlist.xml and then replace the video URL path there with your video’s URL. In case if you have a HD format of the video too, then you can paste the corresponding link in the hdpath and give hd=?true?. If you want to put multiple videos, copy the set of code of the first video you have put and paste below the latter, after which you can replace the video URL with the URLs of the respective, following videos.

For Zencart

Go to Admin-Catalog-Product Videos and select the product you want to link video for, in the Products list and then paste the video path or YouTube link in the below ‘Video Link Type’ and then publish it.

For Wordpress

Go to Admin-Media-HDFLV Player and click Add Video and choose from Upload file/YouTube URL/Custom URL and then upload according to the respective methods in each. After this, go to Posts- and use this html tag to upload video in the post: tag [hdplay id=3 playlistid=2 width=400 height=400 ] or [hdplay playlistid=2 ] or [hdplay id=3 ] (The size of the video player can be adjusted however you want it to be, by giving the respective units for height and width. And you can also set the id by which determines the post in which the video will play.)

For Joomla

Go to Admin–>Components–>HD FLV Player–>Videos–>New Video and then choose from Upload file/YouTube URL/Custom URL and then upload according to the respective methods in each. Fill in the remaining entries such as ‘Description’, ‘Title’ etc according to you and Save.

For Magento

Go to Admin->Product Videos->Manage Items->Add Item and fill in the other necessary entries such as ‘Category’, ‘Product’ etc., and upload videos through the ‘Upload Video’ option or in case if you have an URL, paste the same in the corresponding space.

For Drupal

Go to->Admin->HD FLV Management->Manage Videos->Add Video and fill in the other necessary entries such as ‘Description’, ‘Title’ etc and upload videos through the ‘Upload Video’ option or in case if you have an URL, paste the same in the corresponding space.

2.The Documentation is not helping me to solve my problems.

The Documentation is clearly designed with the motive to help end user in the most friendly way by using simple and non-jargon language. In case, even if the Documentation doesn’t help you, then you can participate in HD FLV Player Forums and post your particular queries for which you might get appropriate answers: http://www.hdflvplayer.net/forum/

3.What are the video formats that HD FLV Player supports?

HD FLV Player supports all popular web video formats such as: mp3, flv, mp4, m4v, m4a, mov, mp4v, f4v.

4.HD FLV Player Free Version/HD FLV Player Pro Version - What are the differences?

Except the disability to put your own logo in the player and Copyright, you get all the features in fullest efficiency in the free version. In the Pro Version, for which you have paid to buy, you can use your own logo and the Copyright will belong to you.

But in the case of HD FLV Player for Joomla, the features and options in the free version are limited, whereas in the Pro Version you get all the features. Check out the differences at:

http://www.hdflvplayer.net/joomla/hd-flv-player-features.php

5.Can I use my Joomla HD FLV Player’s key for my Wordpress site?

No. Obviously it is not possible. The serial key of HD FLV Player Unit which you buy for a particular CMS cannot be used for the same of another CMS. You will have to buy another HD FLV Player for your other CMS.

6.Can I use the same HD FLV Player key for multiple domains?

No. The serial key once used to install a HD FLV Player in a domain cannot be used again to install the same another domain. You will have to buy a new HD FLV Player for your other domain. But we give you attractive discounts in case you buy multiple copies of HD FLV Player for the same CMS. In case you don’t find the expected discount information in our site, please feel free to contact our Business Development Team: bdm@contus.in

7. How to set up an Auto List in which the listed FLV files will play by order?

For Standalone Version:

Go to –>HD FLV Player –>XML–>Playlist.xml. As you might know, the code content from the tag till comprises of the code related to one video. Hence here you can order the code sets of your corresponding videos in the numerical order you want them to be listed in the Playlist.

For Joomla

Go to Admin–>Components–>HD FLV Player–>Videos. Here you can easily drag and drop the video entries in the list in the required order you want.

For Drupal

Go to->Admin->HD FLV Management->Manage Videos->Edit (particular video you want to give an order to) and mention the order number in the ‘Order’ text box. So for example you give the Order as ‘7’, the respective video will appear as the 7th in the Playlist.

8.Browser Compatibility Issues?

The advanced HD FLV Player from Contus Support Interactive works well in all the popular browsers without shooting any trouble.

9.What is the proper way to report bugs that are encountered in the player and how do I overcome them?

In case you encounter any bug you can visit: Support/ and report it to our Support Team by opening a ‘New Ticket’ by clicking on the ‘Open New Ticket’ button. We will take necessary steps and get back to you at the soonest.

10.My movie files are not streaming. What do I do?

HD FLV Player as a default characteristic, displays an Error Message clearly whenever one in encountered. The Error Message would clearly lead you to where the error has been done. Hence if you are movies are not streaming, please go to your Configuration Settings and check if you have set everything as desired.

11.What is the maximum size limit for uploading?

HD FLV Player has no limit restrictions for the size of your videos. It depends only on your server capability.

12.How do I change the skin of the player?

For Standalone Version:

Go to –>HD FLV Player –>XML–>Config.xml and then replace the link address in the ‘skin’ with the path of the new skin you want to use.

For Zencart

Go to Admin->Extras->HD FLV Player Settings and click on the right most edit button to the ‘Skin’ Option and select your skin from the drop down list.

For Wordpress

Go to Admin-Settings-HDFLV Player Options and choose from the drop down list that is straight to the Skin option.

For Joomla

Go to Admin–>Components–>HD FLV Player–>Player Settings and then click Edit after which you can select your skin from the ‘Skin’ option’s drop down list.

For Magento

Go to Admin->System->Contus HD FLV Player and select your choice of skin from the drop down list of the ‘Player Skin’ option.

For Drupal

Go to->Admin->HD FLV Management->Player Settings->Player Settings and then select your preferable skin from the Skin Theme option’s drop down list.

13. How do I change the configuration settings of the player?

For Standalone Version:

Go to –>HD FLV Player –>XML–>Config.xml and then do the necessary changes you want to.

For Zencart

Go to Admin->Extras->HD FLV Player Settings and then do the necessary changes you want to.

For Wordpress

Go to Admin-Settings-HDFLV Player Options and then do the necessary changes you want to.

For Joomla

Go to Admin–>Components–>HD FLV Player–>Player Settings and then do the necessary changes you want to.

For Magento

Go to Admin->System->Contus HD FLV Player and then do the necessary changes you want to.

For Drupal

Go to->Admin->HD FLV Management->Player Settings->Player Settings and then do the necessary changes you want to.

14. Is HD FLV Player supported by HTML5?

Yes HD FLV Player functions perfect in HTML5 playback mode, wherever Flash doesn’t work, such as in the operating systems of iPhone, iPad etc.

15. How do I avail HTML5 support for my HD FLV Player?

You can avail HTML5 support for your HD FLV Player by embedding your content with the <video> tag and wiring the player to it. You will get to select between Flash or HTML5 as the primary playback mode and the player by itself will fall back to the other mode when needed.

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