Support

Error loading required skin

  • Make sure the skin (i.e.) the .swf file(hd-flv-player\hdflvplayer\skin\) has Read/Executable permission (to check -> Right click – Properties – enable Read/Execute option)


  • Include JS


  • Include JS

Requested video not found

  • Make sure that upload folder in plugin directory has necessary permission setting (Executable)


  • Include JS


  • In case it is a You Tube video, before adding the URL check that video has no restrictions.Cross check the video in You Tube itself

After purchasing license my logo is not getting displayed

  • Cross check if you have entered the license key entered correctly without any spaces in admin side player configuration settings .


  • If what you have entered is correct then check this: logo alpha value in configuration is greater than 0 in configuration.

Player not embedded in my page even after I purchased license

  • Conflicts in other third party plugins which you have previously embedded in your site might also affect the proper embedment of HD FLV Player
  • The most Common conflicts arise when there are spaces in top of headers in Plugin files & improperly formed xml files

Player not embedded in my page

  • Please check you have configured correctly like this: [hdplay id=1 playlistid=1] in the page you would like to have the player


  • Include JS

MOV files are not playing

  • Check whether your MOV file is in HD format. HD FLV player supports only MOV HD format not non-HD

Error uploading file

  • Go to php.ini file in php installed location on your server(eg : “htdocs/php/php.ini”) and Make sure your server’s ‘file_uploads’ value is enabled.


  • And check ‘upload_max_size’ in php.ini and increase the size accordingly.


  • Include JS


  • Check the list of formats HD FLV Player supports in the Features page. And see if your format is covered under these. The player doesn’t accept formats other than these.

Maximum execution time exceeded

  • Go to php.ini file in php installed location on your server(eg : “htdocs/php/php.ini”) and make sure that the “post_max_size” value is greater than “upload_max_size” value.


  • If trouble continues even after you do this, then check the below:
    Increase the “Maximum_execution_time” value.


  • Include JS

Logo is not replaced after purchased license

  • The player accepts only these formats: jpg, gif & png. Check what your logo’s format is. Animated gif will not be accepted.

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